Every order on LoLBoost is covered by Buyer Protection – accounts, items, top-ups, digital goods, boosting and coaching. If you do not get what you paid for, we make it right with a replacement or a refund. This policy is part of our Terms of Service.
Secure payment
You pay LoLBoost, not the seller. Sellers of items, top-ups and digital goods are only paid once your order is completed.
Account warranty
Game accounts are covered for the warranty stated on the offer – at least 14 days from delivery.
24/7 support
Our team reviews every claim and decides fairly, based on the order, the chat and the evidence from both sides.
1. What is covered
- Not delivered: the seller does not deliver within the delivery time shown on the offer, or the service does not start.
- Not as described: what you receive differs significantly from the offer – for example a different rank, region, level, skins, champions, amount, or missing email access that the offer promised.
- Account reclaimed: during the warranty period, a game account is recovered by its original or previous owner, or you lose access to it through no fault of your own.
- Wrong or missing top-up or item: the amount or item delivered to your game account is wrong or incomplete.
- Service not completed: a boosting or coaching order cannot be completed as ordered.
2. How long you are covered
| Order type | Protection period |
|---|---|
| Game accounts | The warranty stated on the offer, at least 14 days from delivery. |
| Items, top-ups and digital goods | Until you confirm receipt, or until the order is completed automatically 24 hours after delivery. Please check your delivery straight away. |
| Boosting and coaching | While the order is in progress and up to 14 days after it is completed. |
| Not delivered | Any time before delivery – you are never charged for an order that is not delivered. |
3. What you get
- Replacement: where possible, the seller or our team delivers a working replacement of equal or higher value, or fixes the problem.
- Full refund: if the order was not delivered or cannot be fixed or replaced.
- Partial refund: if only part of the order is affected, for example a boost that reached part of the target.
Refunds go back to your original payment method, or – if you prefer – are credited instantly as LB Coins (1 LB Coin = €1). Card refunds usually take 5–10 business days to appear; cryptocurrency payments are refunded manually. If the seller has already been paid, LoLBoost refunds you first and recovers the amount from the seller.
4. What is not covered
- Problems caused by you – for example sharing your login details, not changing the password and recovery email of a purchased account, or ignoring the delivery instructions.
- Bans, suspensions, resets or other measures by the game publisher that result from how you use an account after delivery, such as cheating, scripting, toxic behaviour or breaking the publisher’s rules.
- Changing your mind after delivery, or an order you have confirmed as received, except under an account’s warranty.
- Claims reported after the protection period.
- Deals, payments or deliveries made outside LoLBoost – even with a seller you met here.
- Claims made in bad faith or after a chargeback on the same order.
5. How to make a claim
- Report a problem in your order on lolboost.gg, or contact our 24/7 live chat. Reporting stops the automatic completion of the order.
- Describe what is wrong and add evidence, such as screenshots of the account, the in-game inventory or an error message.
- The seller gets a chance to fix it. Many problems are solved within minutes in the order chat.
- Our team decides. If the problem is not solved, support reviews the order, the chat and the evidence and arranges a replacement or a refund.
Please contact us before opening a chargeback with your bank. A chargeback freezes the order, and we cannot help you through Buyer Protection while a payment dispute is open.
6. Stay protected
- Always pay and chat on lolboost.gg. Sellers and our team will never ask you to pay them directly.
- Check every delivery straight away and report problems before you confirm.
- After receiving an account, change the password and recovery email immediately, and enable two-factor authentication where available.
- Never share your LoLBoost login or payment details with anyone.
7. Questions
Contact us any time via the live chat on lolboost.gg or at support@lolboost.gg. This policy does not limit your statutory rights as a consumer.